Synethia Pittman
Waldorf
Summary
Highly organized office secretary with a strong background in coordinating appointments and maintaining filing systems. Known for excellent customer service and proactive problem-solving skills, positioned to support seamless office operations.
Overview
10
10
years of professional experience
Work History
Office Secretary
Collaborative Healing
02.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling and appointments for staff and clients efficiently.
- Assisted with preparation of documents, reports, and presentations as needed.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Maryland Professional Group
07.2021 - 02.2024
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and calendar organization for senior management.
- Developed and maintained filing systems to ensure document retrieval accuracy.
- Assisted in preparing reports and presentations for client meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Desk Receptionist
Marriott
08.2016 - 08.2021
- Managed front desk operations, ensuring efficient guest check-ins and check-outs.
- Coordinated room reservations, handling inquiries via phone and email with excellent customer service.
- Trained new staff on procedures and company policies to maintain high service standards.
- Implemented process improvements that enhanced guest satisfaction and streamlined operations.
- Maintained accurate records of guest information, enhancing data integrity for operations management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Suitland High School
District HeightsSkills
- Scheduling appointments
- File management
- File organization
- Maintaining records
- Organization and time management
- Computer proficiency (Microsoft Office and emails)
- Attention to detail and accuracy
- Customer service skills
- Phone etiquette
- Ability to maintain confidentiality
- Problem-solving and multitasking abilities
Timeline
Office Secretary
Collaborative Healing
02.2024 - Current
Administrative Assistant
Maryland Professional Group
07.2021 - 02.2024
Front Desk Receptionist
Marriott
08.2016 - 08.2021
High School Diploma -
Suitland High School