Tiffanie Schmidt
Frederick
Summary
Seeking a position in an office environment where I can maximize my many years of customer service, retail and salon management experience and healthcare experience in a challenging environment to achieve corporate goal.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Benefits Specialist
Select Health
04.2024 - Current
- Pod resource leader- assist in helping other benefits specialist on benefit question they are unsure of and well as assisting with claims questions and issues, Dental escalated call specialist-handle calls that need to be deescalated-assist in training of new employees on call taking-take incoming calls from providers requesting members benefits information as well as assisting providers in claim denials and processing needed claims information by providers and requesting claims be reprocessed.
Dental benefits specialist
Aston Carter/Select Health Dental insurance
09.2022 - 03.2024
- Pod resource leader- assist in helping other benefits specialist on benefit question they are unsure of and well as assisting with claims questions and issues, Dental escalated call specialist-handle calls that need to be deescalated-assist in training of new employees on call taking-take incoming calls from providers requesting members benefits information as well as assisting providers in claim denials and processing needed claims information by providers and requesting claims be reprocessed.
Front desk receptionist
Metro Eye Care
Edwardsville, IL
08.2017 - 09.2022
- Answering incoming calls, scheduling patient appointments and all referral appointments, checking patients in and out for appointments while updating all current demographic and insurance information, pulling insurance authorizations and processing insurance claims, checking and responding to all incoming emails and text messages and ordering patient contact lens and training new employees.
Schedule/chairside coordinator
Metro East Dental Care – Dr. Kent Splaingard
Granite City, IL
11.2015 - 01.2017
- Scheduling patients in office as well as over the phone, verifying insurance, submitting insurance claims, processing insurance checks, processing new patient information, checking patients in and out, collecting copays as well as setting up financial arrangements, working with Dentrix software, assisting the Dr chairside for procedures and taking digital x-rays.
Guest Service Specialist
European Wax Center
Chesterfield, MO
01.2014 - 01.2016
- Booking guest appointments, checking clients in and out of appointments, answering phones, suggesting products and packages sales.
Location Manager
Beauty Brands
Brentwood, MO
01.2013 - 01.2014
- Meeting and exceeding company and store goals, budgeting payroll and supply expenses, coaching and motivating associates to meet all objectives, recruiting new employees for retail area as well as salon and spa by visiting schools and businesses, running a monthly customer service training event for all new employees within the district as well as monthly retail and salon meetings.
Store manager
Claire's Boutique
Brentwood, MO
01.2002 - 01.2011
- Recruiting, hiring and training all new employees, setting store and individual goals, payroll management, employee scheduling and daily paperwork, managing all stock replenishment, implementing new floor plans in a timely manner, protecting all company assets through all company loss prevention procedures. Served as acting district manager for 5 months overseeing 11 stores in my district.
Education
ADA Accredited Dental Assisting Program -
Missouri College
Brentwood, MO01-2015
Skills
- Medicare expertise
- HIPAA compliance
- Claims processing
- Benefits administration
Certification
- CPR certified-American Heart Association
- Presidents list for academics
- DANB Infection control
Languages
English
Full Professional
Timeline
Health Benefits Specialist
Select Health
04.2024 - Current
Dental benefits specialist
Aston Carter/Select Health Dental insurance
09.2022 - 03.2024
Front desk receptionist
Metro Eye Care
08.2017 - 09.2022
Schedule/chairside coordinator
Metro East Dental Care – Dr. Kent Splaingard
11.2015 - 01.2017
Guest Service Specialist
European Wax Center
01.2014 - 01.2016
Location Manager
Beauty Brands
01.2013 - 01.2014
Store manager
Claire's Boutique
01.2002 - 01.2011
ADA Accredited Dental Assisting Program -
Missouri College