Tikeia Miller
Baltimore
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
11
11
years of professional experience
Work History
One on One Aide
Everstand-Baltimore
Baltimore
01.2024 - Current
- Facilitate one-on-one support and assistance for individuals with special needs, ensuring their safety and well-being.
- Execute personalized care plans created by the supervising teacher or therapist, targeting specific goals and objectives.
- Aid students in accomplishing academic assignments, reinforcing educational concepts, and promoting learning progression.
- Encourage student participation during classroom activities, enhancing engagement in lessons.
- Implement tailored behavior management strategies as outlined in individualized plans to promote appropriate behavior.
- Observe student behavior and intervene as necessary to avert disruptions, ensuring a safe learning environment for all.
- Contribute to team meetings and training sessions to discuss student progress, share strategies, and collaborate on effective interventions.
- Organize and maintain records for current and former students and staff.
Residential Staff
Jumoke, Inc
Baltimore
06.2023 - 01.2024
- Oversee and support residents living in group homes managed by the organization, including ensuring their safety and well-being, enforcing rules and policies, and providing mentorship to young men.
- Monitor critical information regarding the welfare and progress of residents.
- Collaborate with colleagues to efficiently deliver services and support.
- Assist program personnel in enhancing their skills through learning sessions and exploring avenues for personal and career development.
- Empower program participants to achieve employment, maintain balanced lifestyles, and attain financial independence.
Home Health Aide
Bright Star Care
Baltimore
08.2022 - 06.2023
- Serve as a trained caregiver who delivers essential medical and personal care services to individuals requiring assistance with daily living activities in their homes.
- Assist with personal care tasks, including bathing, dressing, grooming, and toileting.
- Support clients in adhering to prescribed medication schedules and dosages.
- Provide transportation to medical appointments when needed.
- Monitor clients' health progress and communicate any changes in condition to healthcare professionals.
- Assist individuals with disabilities, chronic impairments, and ailments as necessary.
Mail Clerk
United States Post Office
Baltimore
09.2021 - 05.2022
- Ensure efficient processing and delivery of mail and packages while delivering exceptional customer service at the United States Post Office.
- Lift, load, carry, and deliver mail and packages with care.
- Sort mail and packages, verify address accuracy, and ensure correct delivery.
- Operate various postal tools and equipment for labeling documents and weighing parcels.
- Perform clerical duties essential for mail processing using both automated and manual methods.
- Manage financial transactions, overseeing amounts ranging from $2k to $50k in operational cash flow and performing reconciliations of cash received.
- Maintain integrity and accuracy in cash accounting and bookkeeping functions; experienced in cross-selling postal services.
- Organize work effectively and communicate proficiently, both verbally and in writing.
Direct Support Personnel/Care Giver
The Arc of Baltimore
Baltimore
07.2015 - 08.2021
- Deliver direct support care to individuals with physical or mental disabilities or illnesses.
- Utilize mechanical lifts as needed to assist clients with mobility and position changes.
- Administer medications and monitor vital signs as necessary.
- Observe clients for any changes in conditions, reporting concerns to supervisors or healthcare providers.
- Aid in food planning and preparation, ensuring proper nourishment for clients.
- Provide emotional support and companionship to clients, fostering a positive environment.
- Maintain a safe and clean workspace, identifying potential hazards and implementing infection control measures.
Resident Counselor
Workplace Technology Center
Baltimore
01.2016 - 03.2016
- Oversee daily operations of a facility or shelter, while monitoring resident behavior to ensure a safe, clean, and supportive environment.
- Provide emotional support to residents experiencing challenges with mental health or difficult emotions.
- Supervise residents to promote safety and prevent engagement in dangerous behaviors.
- Develop tailored treatment plans for residents needing specialized care, such as those coping with substance abuse or mental health disorders.
- Maintain accurate records and reports tracking residents' progress and documenting emergencies, including suicide prevention measures and incidents of violent behavior.
Education
Certified Med Tech - Medication Tech
Apex Medical
03.2021 - 03.2021
High School Diploma - Criminal Justice, Business Tech
Walbrook Senior High School
BaltimoreSkills
- Microsoft Office
- Organizational skills
- Attention to detail
- Cash accounting
- Double bookkeeping
- Accounting functions
- Integrity
- Honesty
- Alertness
- Communication
- Student safety
- Behavior management
- Equipment operation
- Emergency response
- Record keeping
- Driver License
- Defensive Driving
- Physical fitness
- Special Education
- Problem-solving
- Cross-organizational knowledge
- Policy knowledge
- Human relations
Personal Information
Title: Aide School Bus
Timeline
One on One Aide
Everstand-Baltimore
01.2024 - Current
Residential Staff
Jumoke, Inc
06.2023 - 01.2024
Home Health Aide
Bright Star Care
08.2022 - 06.2023
Mail Clerk
United States Post Office
09.2021 - 05.2022
Certified Med Tech - Medication Tech
Apex Medical
03.2021 - 03.2021
Resident Counselor
Workplace Technology Center
01.2016 - 03.2016
Direct Support Personnel/Care Giver
The Arc of Baltimore
07.2015 - 08.2021
High School Diploma - Criminal Justice, Business Tech
Walbrook Senior High School