Toni Ferrell
Odenton,MD
Summary
Experienced professional with 15+ years in client service excellence. Skilled in SAP CRM, Salesforce, and multiple enterprise software applications. Proven track record in resolving client concerns and promoting company strengths. Effective communicator with a focus on building strong client partnerships.
Overview
10
10
years of professional experience
Work History
Branch Procurement Specialist
Patterson Dental Companies
05.2022 - Current
- Oversaw life cycle management of equipment, encompassing sales quotations through returns.
- Scheduled evaluations, planned resources, staged equipment, inspected units, and managed inventory.
- Monitored gross margin metrics for equipment specialists and territory representatives to identify trends and inform decision-making.
- Partnered with install coordinators to facilitate efficient equipment setup and accurate billing.
- Cultivated vendor relationships to resolve challenges and enhance service delivery.
- Conducted quarterly inventory counts and reconciled discrepancies to ensure budget accuracy.
- Worked cross-departmentally to obtain financing approvals and develop client contracts.
Installation Coordinator
Patterson Dental Companies
06.2021 - 05.2022
- Executed planning for installation of new equipment across various settings, including 22-room office builds.
- Coordinated site checks with specialists, resolved delays, and managed transport logistics to ensure smooth installation process.
- Delegated installation tasks to qualified technicians, providing clear job briefs to facilitate efficient execution.
- Oversaw all aspects of installation quality and efficiency throughout the process.
- Managed certification compliance and radiation machine registry documentation, ensuring adherence to Maryland regulations.
- Developed contracts for removal of obsolete equipment during installation projects.
- Adapted plans dynamically to accommodate scheduling changes in installations.
- Ensured timely closure of service orders to maintain operational flow.
Customer Service Representative II
ACS/BGE
07.2020 - 06.2021
- Resolved customer inquiries on gas, electricity, emergencies, tree removal, and billing to enhance customer satisfaction.
- Responded promptly to emergency utility demands while applying crisis management techniques.
- Responded promptly to emergency utility demands, ensuring safety and effective crisis management.
- Drafted customer and vendor correspondence to maintain clear communication and support ongoing relationships.
- Prioritized review of updated guidelines to improve understanding of operational procedures.
District Manger
Valet Living
07.2018 - 07.2019
- Oversaw services for apartment complexes, ensuring timely trash removal, efficient turns, and thorough pet cleanup.
- Scheduled and coordinated over 20 employees to ensure efficient service delivery.
- Coordinated scheduling for over 20 employees to optimize service delivery across multiple apartment communities.
- Oversaw services for apartment complexes, including trash removal, turns, and pet cleanup.
- Conducted field and remote operations to maintain service quality.
- Made informed decisions considering the impacts on employees and properties.
- Facilitated collaboration and communication via email among departments to enhance operational efficiency.
- Facilitated email communications and collaboration across multiple departments.
- Executed trash removal, apartment turns, and pet cleanup services across multiple complexes.
Business Government Coordinator
Verizon
08.2016 - 12.2018
- Streamlined service and product lines for government and national accounts, enhancing client satisfaction.
- Achieved quality assurance and client retention through one-call resolution.
- Leveraged technical expertise to establish trust and foster client loyalty.
- Utilized technical expertise to build trust and enhance client loyalty through effective communication.
- Provided support for debt settlement and debt management inquiries.
- Coordinated special projects that required strategic problem-solving and effective time management.
Education
Associate of Science - Liberal Arts
Bristol Community College
Fall River, MASkills
- Purchasing
- Supplier contracts
- Purchase order creation
- Order placement
- Price negotiation
- Price dispute resolution
- Supplier relationship management
- Vendor relationship management
- Procurement activity coordination
- Logistics oversight
- Quality control
- Quality assurance
- Product tracking
- Document preparation
- Effective communication
- Problem-solving
- Decision-making
- Task prioritization
- Persuasion skills
- Task prioritization
References
Available upon request
Timeline
Branch Procurement Specialist
Patterson Dental Companies
05.2022 - Current
Installation Coordinator
Patterson Dental Companies
06.2021 - 05.2022
Customer Service Representative II
ACS/BGE
07.2020 - 06.2021
District Manger
Valet Living
07.2018 - 07.2019
Business Government Coordinator
Verizon
08.2016 - 12.2018
Associate of Science - Liberal Arts
Bristol Community College