Xiamora Fletcher
Cambridge
Summary
Accomplished hospitality professional with extensive experience delivering exceptional customer service in high-paced environments. Demonstrated ability to consistently exceed customer expectations through strong teamwork, adaptability, and effective problem-solving. Proficient in managing multiple tasks simultaneously, addressing customer inquiries with efficiency, and maintaining a clean, organized workspace. Known for a reliable, results-driven approach, paired with a positive attitude and exceptional communication skills. Strong work ethic, complemented by expertise in tracking patient health records and performing diagnostic procedures, ensuring the highest standards of care and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Londonderry Retirement Home
04.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Babysitter
Home Business
06.2017 - 07.2022
- Played games, worked on puzzles, and read books to young children with disabilities.
- Administer medication for ADHA
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Provided individualized support for kids ADHD, fostering improved academic performance and social skills.
- Provided first aid and care during emergencies, ensuring child safety at all times.
Education
Medical Assistant Certification - Medical Assistant
Chesapeake College
Wye Mills, MD06-2025
Associates - Nursing
Morgan State University
Baltimore, MD05-2026
High School Diploma -
Easton High School
Easton, MD06-2022
Skills
- Strong work ethic
- Exceptional customer/patient service
- Guest engagement
- Tracking and monitoring Patient health records
- Performing injections, spirometer tests, diagnostic procedures, and ancillary test (hematology, urinalysis, glucose tests, throat cultures, EKGs, chemistry analysis)
- Taking and Monitoring Patient vitals (blood pressure, pulse ox, etc)
- Administer Pediatric, Adolescent, and Adult immunizations
- Attend professional development meetings to stay abreast for high quality care
- Reception duties (answering telephone calls, scheduling, etc)
- Memory retention
- Assist with completing and sending Lab referral orders
- Assist with Pap Smears
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Maryland Driver's License
- National Certified Medical Assistant (CMA)
- HIPPA Module Medical Workshop
- Medical Terminology
Timeline
Server
Londonderry Retirement Home
04.2019 - Current
Babysitter
Home Business
06.2017 - 07.2022
Medical Assistant Certification - Medical Assistant
Chesapeake College
Associates - Nursing
Morgan State University
High School Diploma -
Easton High School
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