Diane White
Oxon Hill
Overview
46
46
years of professional experience
Work History
Floor Associate
Linen World
Oxon Hill, MD
04.2021 - 04.2024
- Organized merchandise displays to enhance customer engagement and optimize product visibility.
- Assisted customers with inquiries, ensuring a positive shopping experience and fostering customer loyalty.
- Maintained cleanliness and organization of store areas to promote a safe and welcoming environment.
- Collaborated with team members to efficiently restock shelves and manage inventory levels.
- Monitored sales floor activity, addressing customer needs promptly to drive satisfaction and retention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
Senior Receptionist
KPMG, LLP, Financial Services Assurance
Washington, DC
01.1978 - 04.2015
- Coordinated front desk operations, ensuring seamless communication and scheduling for clients and staff.
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Maintained accurate appointment records and client databases using advanced office management software.
- Developed standard operating procedures for front desk protocols, enhancing workflow efficiency.
- Trained and mentored junior reception staff on best practices in customer service and office administration.
- Implemented a visitor management system, improving security and tracking of guest arrivals.
- Assisted in organizing client events, contributing to relationship building and service excellence initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Scheduled office meetings and client appointments for staff teams.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma -
Ballou High Scool
Washington, DCSkills
- Customer engagement
- Shelf stocking
- Product knowledge expertise
- Cleanliness and hygiene
Timeline
Floor Associate
Linen World
04.2021 - 04.2024
Senior Receptionist
KPMG, LLP, Financial Services Assurance
01.1978 - 04.2015
High School Diploma -
Ballou High Scool