Tammy Waters
North Beach
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Lead/Receptionist, Accounts Receivable
Arundel Gas & Water Conditioning
06.2019 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Office Manager
Countryside Used Auto Parts
01.2007 - 03.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Acquisitions Associate
Recorded Books, LLC
09.1997 - 11.2005
- Established a strong network within the industry, fostering relationships that led to beneficial partnerships and acquisitions.
- Negotiated favorable deal terms with sellers, resulting in improved returns on investment.
- Managed relationships with external advisors, ensuring timely delivery of materials and accurate valuation assessments.
- Collaborated with cross-functional teams to ensure seamless integration of acquired assets into existing operations.
- Successfully contributed to the acquisition of multiple high-performing assets, resulting in significant value-add for the company.
- Coordinated closely with legal teams throughout transaction processes ensuring compliance requirements were met diligently.
- Conducted market research and analysis to identify strategic acquisition targets that aligned with company objectives.
- Supported the negotiation process during acquisitions, ultimately achieving optimal deal structures for both parties involved.
- Prepared and presented detailed investment proposals to senior management, securing approval for high-value acquisitions.
Education
Associate of Applied Science - Business
College of Southern Maryland
Prince Frederick, MD05.1998
Skills
- Department operations
- Interdepartmental communication
- Administrative duties
- Call center experience
- Marketing tools
- Call flow maximization
- Customer service excellence
- Team training and development
- Training material updates
- Call center
- Spreadsheets
Certification
- Notary Public
Notary Public
Commissioned until 2025
Timeline
Customer Service Lead/Receptionist, Accounts Receivable
Arundel Gas & Water Conditioning
06.2019 - Current
Office Manager
Countryside Used Auto Parts
01.2007 - 03.2019
Acquisitions Associate
Recorded Books, LLC
09.1997 - 11.2005
Associate of Applied Science - Business
College of Southern Maryland
- Notary Public
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